Terms and Conditions

These terms and conditions govern your use of Cazimbo and the services provided through our platform. By accessing or using Cazimbo, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions in their entirety. If you do not agree with any part of these terms, you must not use our services.

Eligibility and Account Registration

To use Cazimbo services, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher. You are required to provide accurate, current, and complete information during the registration process. Each player is permitted to hold only one account. Creating multiple accounts may result in immediate suspension and forfeiture of any winnings or bonuses. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Cazimbo reserves the right to request verification documents at any time to confirm your identity and prevent fraudulent activity. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or closure.

Deposits, Withdrawals, and Wagering

All financial transactions must be conducted using payment methods registered in your own name. Third-party payments are strictly prohibited. Minimum and maximum deposit and withdrawal limits apply and vary depending on the payment method selected. Details of these limits are available in the cashier section of your account.

All deposits are final and non-refundable once credited to your account. Withdrawals may be subject to verification checks and wagering requirements if bonuses have been claimed. Cazimbo reserves the right to charge administrative fees for excessive withdrawal requests or dormant accounts. Any suspected money laundering or fraudulent activity will be reported to the relevant authorities and may result in account closure and confiscation of funds.

Bonuses and Promotional Offers

Cazimbo offers various bonuses and promotional offers to players, which are subject to specific terms and conditions. All bonuses are subject to wagering requirements before any winnings can be withdrawn. The standard wagering requirement is 35 times the bonus amount unless otherwise stated in the specific promotion terms. Contributions towards wagering requirements vary by game type, with slots typically contributing 100% whilst table games may contribute less or be excluded entirely. Maximum bet limits apply when playing with bonus funds, typically capped at £5 per spin or hand. Exceeding this limit may void the bonus and any associated winnings. Bonuses cannot be withdrawn and are forfeited upon withdrawal of the deposited amount before wagering requirements are met. Cazimbo reserves the right to void bonuses and winnings if bonus abuse or irregular play patterns are detected. Unless otherwise specified, all promotional offers expire 30 days after being credited to your account.

Safe Gaming and Responsible Gambling

Cazimbo is committed to promoting safe gaming and providing a secure environment for all players. We provide various tools to help you maintain control over your gambling activities, including deposit limits, loss limits, wagering limits, and session time reminders. You can set these limits through your account settings at any time. Self-exclusion options are available for players who wish to take a break from gambling, ranging from 24 hours to permanent exclusion. During any self-exclusion period, you will not be able to access your account or receive promotional materials. If you feel that your gambling is becoming problematic, we strongly encourage you to seek support from professional organisations such as GamCare, BeGambleAware, or Gamblers Anonymous. Cazimbo works in partnership with these organisations to provide resources and support for players experiencing gambling-related difficulties. We implement strict age verification procedures to prevent underage gambling and reserve the right to request additional documentation to verify your age at any time.

Limitation of Liability and Dispute Resolution

Cazimbo strives to provide uninterrupted service but does not guarantee that the platform will be available at all times. We are not liable for any losses resulting from technical failures, server downtime, or interruptions beyond our reasonable control. In the event of a game malfunction or error, all affected bets and pays are void, and affected wagers will be refunded. You agree to use the services at your own risk, and Cazimbo shall not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of the platform. If you have a complaint or dispute, you must first contact our customer support team with full details of the issue. We will make every effort to resolve the matter promptly and fairly. If a resolution cannot be reached through our internal complaints procedure, you may refer the matter to an independent alternative dispute resolution service. These terms and conditions are governed by the laws of the jurisdiction in which Cazimbo is licensed and regulated. Cazimbo reserves the right to amend these terms and conditions at any time, with changes taking effect immediately upon posting to the website. Continued use of the service following any changes constitutes acceptance of the revised terms.