Privacy Policy

This privacy policy outlines how Cazimbo collects, uses, protects and shares personal information when you access our online gaming platform. We are committed to safeguarding your privacy and ensuring transparency in all data processing activities. This document explains your rights as a user and our responsibilities as a data controller under applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

When you register and use Cazimbo, we collect various types of personal information necessary to provide our services and comply with legal obligations. Registration requires personal details including your full name, date of birth, residential address, email address and telephone number. We also collect identification documents such as passport or driving licence copies to verify your identity and age. Financial information including payment card details, bank account information and transaction history is processed to facilitate deposits and withdrawals. During gameplay, we automatically collect technical data such as IP address, device information, browser type, operating system and gameplay statistics. Cookies and similar tracking technologies gather information about your browsing behaviour and preferences on our platform. Communication records including customer support correspondence, chat logs and feedback are retained for service improvement purposes.

How We Use Your Information

Cazimbo processes your personal data for specific lawful purposes essential to operating our gaming platform. We use your information to create and manage your account, verify your identity and age to ensure compliance with gambling regulations. Payment processing requires us to handle your financial data securely to facilitate deposits, withdrawals and transaction monitoring. We analyse gameplay data to detect unusual patterns that may indicate problem gambling, enabling us to implement safe gaming measures and responsible gambling tools. Your contact information allows us to send important account notifications, respond to customer support queries and provide updates about our services. Technical data helps us maintain platform security, prevent fraud, detect unauthorised access and improve website functionality. We may use aggregated and anonymised data for statistical analysis, market research and business development purposes. All marketing communications are sent only with your explicit consent, and you retain the right to opt out at any time.

Data Sharing and Third Parties

We share your personal information with carefully selected third parties only when necessary to deliver our services or fulfil legal obligations. Payment service providers process your financial transactions securely, handling deposits and withdrawals on our behalf. Identity verification services conduct age and identity checks to ensure compliance with UK gambling laws. Cloud hosting providers store data on secure servers, maintaining the technical infrastructure that supports our platform. Customer support software vendors may access communication records to help resolve your queries efficiently. Regulatory authorities including the UK Gambling Commission receive information when required by law or to maintain our operating licence. Law enforcement agencies may receive data in response to valid legal requests or to prevent criminal activity. We never sell your personal information to third parties for marketing purposes. All third-party processors are bound by strict contractual agreements ensuring they handle your data in accordance with UK GDPR requirements and maintain appropriate security measures. Safe gaming organisations may receive limited information if we identify concerning gambling behaviour requiring intervention or support.

Your Rights and Data Protection

Under UK data protection law, you possess several rights regarding your personal information held by Cazimbo. You have the right to access your personal data and receive a copy of the information we hold about you. The right to rectification allows you to correct inaccurate or incomplete personal data in your account. You may request erasure of your personal data, though this right is limited where we have legal obligations to retain certain information for regulatory compliance. The right to restrict processing enables you to limit how we use your data in specific circumstances. You can object to processing based on legitimate interests, including marketing communications. Data portability rights allow you to receive your personal data in a structured, commonly used format for transfer to another service provider. You are not subject to automated decision-making that produces legal or similarly significant effects without human intervention. To exercise these rights, contact our data protection officer through the designated channels provided on our website. We will respond to requests within one month, though complex requests may require additional time. You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your data appropriately. Account closure requests are processed in accordance with our terms and conditions, though certain data must be retained for legal and regulatory compliance periods. Safe gaming records are maintained to protect vulnerable players and fulfil our duty of care obligations.

Data Security and Retention

Cazimbo implements comprehensive technical and organisational measures to protect your personal information against unauthorised access, loss, destruction or alteration. We employ industry-standard encryption protocols including SSL/TLS technology to secure data transmission between your device and our servers. All sensitive information is encrypted at rest using advanced cryptographic methods. Access to personal data is restricted to authorised personnel who require it to perform their job functions, and all staff undergo regular data protection training. We maintain secure server infrastructure with firewalls, intrusion detection systems and regular security audits to identify and address vulnerabilities. Multi-factor authentication protects administrative access to systems containing personal data. Regular backups ensure data availability whilst maintaining security standards. We retain personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy. Account data is maintained whilst your account remains active and for a minimum period following closure as required by UK Gambling Commission regulations. Financial records are retained for seven years to comply with anti-money laundering legislation and tax requirements. Communication records are kept for reasonable periods to address potential disputes and improve customer service. Safe gaming data is retained to monitor long-term gambling behaviour patterns and protect vulnerable individuals. When data is no longer required, it is securely deleted or anonymised to prevent identification. We regularly review retention periods to ensure compliance with current legal obligations and best practices in data protection.